Customer-Centric Retail Leader — Assistant Manager

carters; Fort Smith (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Brand discount 30%

Education program Advance You

Paid time off & holidays

Parental leave

Development programs

Charitable matching gifts

Job summary

Carter's in Fort Smith, AR is seeking an Assistant Store Manager to be the first face of our brand for growing families. You will welcome customers, lead the team on the sales floor, and help deliver exceptional service while upholding store standards.

The role requires at least 1 year of retail or related management experience, a high school diploma or GED, and a proactive, inclusive leadership style. We offer training, growth opportunities, and a 30% brand discount as part of our benefits

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED required.
• Strong leadership and communication skills.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through Company sponsored programs, including credit.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Customer engagement

Communication skills

Proficient computer skills

Education

High school diploma or GED

Job description

Carter's in Fort Smith, AR is seeking an Assistant Store Manager to be the first face of our brand for growing families. You will welcome customers, lead the team on the sales floor, and help deliver exceptional service while upholding store standards.

The role requires at least 1 year of retail or related management experience, a high school diploma or GED, and a proactive, inclusive leadership style. We offer training, growth opportunities, and a 30% brand discount as part of our benefits