Customer-Centric Personal Banker - Grow Wallet Share

PNC; Louisville (KY); Hybrid; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Job summary

PNC in Louisville, KY is seeking a Personal Banker to drive sales and deliver exceptional service at the Stony Brook Branch. The role emphasizes customer loyalty, proactive outreach, and collaboration with ecosystem partners.

The candidate should be comfortable with in-branch and outbound activities, educating customers on PNC solutions, and maintaining risk controls according to policy. This is an in-office position without visa sponsorship.

Qualifications

• Associates or equivalent degree is typical for this role.
• 3+ years of related experience or product knowledge may be considered.
• Background checks required under CFPB regulations.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service.
• Manage customer experience and identify opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow share of wallet and loyalty.
• Deliver product and procedural knowledge to solve customer problems and mitigate risk.

Skills

Accountability

Customer Service

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC in Louisville, KY is seeking a Personal Banker to drive sales and deliver exceptional service at the Stony Brook Branch. The role emphasizes customer loyalty, proactive outreach, and collaboration with ecosystem partners.

The candidate should be comfortable with in-branch and outbound activities, educating customers on PNC solutions, and maintaining risk controls according to policy. This is an in-office position without visa sponsorship.