Remote Operations Service Specialist: Client & Partner

Socket.dev; United States; Remote; USD 37,000 - 46,000; Full time

Benefits offered by this job

Equipment provided

Flexible time off

Health benefits

401K plan

Job summary

Proof is seeking an Operations Service Specialist for remote work within the US Mountain or Pacific time zones. The role focuses on delivering high-quality service to server partners and clients, with a strong emphasis on timely, accurate support and process improvements.

The position requires 1+ years in service/operations, excellent communication, and the ability to manage multiple tasks while meeting deadlines. Compensation is hourly with benefits and full-time remote setup.

Qualifications

• 1+ years of professional work experience in service or operations.
• Document work clearly for cross-functional audiences.
• Strong collaboration and partner management with independent contractors.
• Excellent time management and ability to handle multiple tasks under deadlines.
• Experience in legal or real estate background preferred.
• Full 8-hour workday (9am-5pm MT/PT) expected.

Responsibilities

• Respond to partner and client questions via chat to deliver quality service.
• Ensure completion of platform jobs on time in line with SLAs.
• Adapt quickly in a fast-paced environment and contribute to improvements.
• Provide clear, professional written communications to partners and clients.

Skills

Customer service

Communication

Documentation

Collaboration

Time management

Multitasking

Job description

Proof is seeking an Operations Service Specialist for remote work within the US Mountain or Pacific time zones. The role focuses on delivering high-quality service to server partners and clients, with a strong emphasis on timely, accurate support and process improvements.

The position requires 1+ years in service/operations, excellent communication, and the ability to manage multiple tasks while meeting deadlines. Compensation is hourly with benefits and full-time remote setup.