Remote Operations Service Specialist

Proof; Denver (CO); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

Flexible time off

Paid holidays

Job summary

Proof, a high growth legal tech company, seeks an Operations Service Specialist for a remote role in the Western United States. You will support server partners and clients, ensure platform jobs meet SLAs, and collaborate across teams to improve processes and outcomes.

The ideal candidate has 1+ years in service roles, strong written communication, and the ability to manage high-volume tasks. This full-time, remote position offers competitive pay, medical/dental/vision insurance, a 401(k), and

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
• Documenting your work and communicating with a cross-functional audience
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
• Strong time management, organization, communication, and administrative skills
• Ability to prioritize and execute on multiple projects within stated deadlines
• Experience with high volume work load
• Experience in legal and/or real estate background preferred
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time)

Responsibilities

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
• Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
• Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
• Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
• Work in a support role, cross training for similar positions as needed
• Be the voice of the customer
• Consistently create an exceptional experience with each contact
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
• Cultivate success through managing efficient operations and user experience
• Identify, solve, and escalate platform issues and opportunities
• Lead with empathy to drive a high standard of service quality
• Ensure successful completion of platform tasks, delighting both clients and providers
• Implement tailored quality policies and adapt swiftly in a fast-paced environment
• Collaborate internally to enhance user experience and contribute to market growth

Skills

Collaborative skills

Communication

Time management

Cross-functional teamwork

Job description

Proof, a high growth legal tech company, seeks an Operations Service Specialist for a remote role in the Western United States. You will support server partners and clients, ensure platform jobs meet SLAs, and collaborate across teams to improve processes and outcomes.

The ideal candidate has 1+ years in service roles, strong written communication, and the ability to manage high-volume tasks. This full-time, remote position offers competitive pay, medical/dental/vision insurance, a 401(k), and