Client Services Operations Leader

Proof; Southfield (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits including vision and dental

Flexible time off

Job summary

Proof is looking for an Operations Manager in Southfield, Michigan, to oversee a service-delivery team. The ideal candidate will have 4+ years of operations experience and strong leadership skills, focusing on team KPIs and client experience.

This role requires a proactive mindset and a deep understanding of data and team dynamics to ensure quality service deliveries. The position offers a flexible schedule and a competitive salary range of $80k-$100k.

Qualifications

• 4+ years of operations experience with 2+ years directly managing a team.
• Strong analytical skills; comfortable in Excel and BI tools without analyst support.
• Excellent written and verbal communication.

Responsibilities

• Run a service-delivery team and manage Specialists.
• Accountable for the team's KPIs, client experience, and people development.
• Own the team's research and craft quality.

Skills

Critical Thinking & Problem Solving

Customer-Service Focused

Flexibility / Adaptability

Data Acumen

Education

4+ years of operations experience

Strong analytical skills

Tools

Excel

Omni

Job description

Proof is looking for an Operations Manager in Southfield, Michigan, to oversee a service-delivery team. The ideal candidate will have 4+ years of operations experience and strong leadership skills, focusing on team KPIs and client experience.

This role requires a proactive mindset and a deep understanding of data and team dynamics to ensure quality service deliveries. The position offers a flexible schedule and a competitive salary range of $80k-$100k.