Customer-Centric Intake Eligibility Specialist II

BakerRipley; Tyler (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

BakerRipley in Tyler, TX is seeking an Intake Eligibility Specialist II to determine client eligibility for child care services and guide families through enrollment and recertification processes. You’ll review documentation for accuracy, calculate parent cost share, and enter data across TWIST and FACS while meeting 95%+ quality standards.

The role emphasizes compassionate customer service, building relationships with families and providers, and ensuring compliance with Workforce Solutions

Qualifications

• Experience in intake eligibility processes preferred.
• Must maintain data accuracy and comply with policies.
• Ability to calculate parent cost share and document results clearly.

Responsibilities

• Determine eligibility for child care services for families.
• Guide families through enrollment and recertification processes.
• Review documentation for accuracy and completeness.
• Enter and maintain data across TWIST and FACS systems.
• Ensure compliance with Workforce Solutions policies and contracts.
• Resolve client concerns professionally and promptly.

Skills

Customer service

Attention to detail

Data entry

Communication

Education

Bachelor's degree preferred

Tools

TWIST system

FACS system

Job description

BakerRipley in Tyler, TX is seeking an Intake Eligibility Specialist II to determine client eligibility for child care services and guide families through enrollment and recertification processes. You’ll review documentation for accuracy, calculate parent cost share, and enter data across TWIST and FACS while meeting 95%+ quality standards.

The role emphasizes compassionate customer service, building relationships with families and providers, and ensuring compliance with Workforce Solutions