Family Care Navigator & Support Specialist

BakerRipley; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BakerRipley in Austin, TX seeks a Child Care Navigator Specialist to support families through child care assistance and case management. You will act as the primary contact for families, providers, and partners, guiding eligibility, documentation, and service requests while maintaining accurate records and data in internal systems.

The role emphasizes strong communication, customer service, and collaboration with local providers and community organizations to enhance service delivery and

Qualifications

• Bachelor's Degree in Early Childhood Development, Special Education, Psychology, Social Work, or related field, or equivalent combination of education and experience.
• 2-4 years of relevant work experience supporting families.
• 2-4 years of experience training adults or public speaking.

Responsibilities

• Provide comprehensive case management for families receiving child care scholarships, maintaining accurate records and monitoring case statuses.
• Support families through changes in circumstances or program requirements.
• Communicate with families regarding eligibility, documentation, policies, case actions, and resolutions.
• Enter and maintain data in internal systems and databases, including financial aid platforms.
• Organize and maintain complete, compliant customer files according to documentation standards.
• Respond promptly to customer needs and assist families in navigating the child care assistance process.

Skills

Strong communication

Customer service

Bilingual English/Spanish

Case management

Documentation and data entry

Office 365

Microsoft Teams

Multitasking

Education

Bachelor's degree in Early Childhood Development

Tools

Office 365 applications (Outlook, Word, Excel, SharePoint)

Microsoft Teams

Job description

BakerRipley in Austin, TX seeks a Child Care Navigator Specialist to support families through child care assistance and case management. You will act as the primary contact for families, providers, and partners, guiding eligibility, documentation, and service requests while maintaining accurate records and data in internal systems.

The role emphasizes strong communication, customer service, and collaboration with local providers and community organizations to enhance service delivery and