Intake Eligibility Specialist II

BakerRipley; Tyler (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

BakerRipley in Tyler, TX is seeking an Intake Eligibility Specialist II to determine client eligibility for child care services and guide families through enrollment and recertification processes. You’ll review documentation for accuracy, calculate parent cost share, and enter data across TWIST and FACS while meeting 95%+ quality standards.

The role emphasizes compassionate customer service, building relationships with families and providers, and ensuring compliance with Workforce Solutions

Qualifications

• Experience in intake eligibility processes preferred.
• Must maintain data accuracy and comply with policies.
• Ability to calculate parent cost share and document results clearly.

Responsibilities

• Determine eligibility for child care services for families.
• Guide families through enrollment and recertification processes.
• Review documentation for accuracy and completeness.
• Enter and maintain data across TWIST and FACS systems.
• Ensure compliance with Workforce Solutions policies and contracts.
• Resolve client concerns professionally and promptly.

Skills

Customer service

Attention to detail

Data entry

Communication

Education

Bachelor's degree preferred

Tools

TWIST system

FACS system

Job description

Join our Workforce Solutions team as an Intake Eligibility Specialist II and play a vital role in connecting families to essential child care services through accuracy, compassion, and operational excellence. In this fast-paced and detail-driven role, you’ll work directly with customers and child care providers to determine eligibility, guide families through the enrollment process, and ensure compliance with Workforce Solutions policies and contractual requirements. You’ll review documentation for accuracy, calculate parent cost share, and maintain precise data entry across systems like TWIST and FACS, all while upholding rigorous quality standards of 95% or higher. Known for delivering exceptional customer service, you’ll build strong relationships, resolve concerns efficiently, and support eligibility processes including enrollments, recertifications, and status updates. If you thrive in a structured environment, excel at managing data with precision, and are passionate about helping families access critical resources, this role offers a meaningful opportunity to make a difference every day.EducationBachelor's Degree PreferredExperience2 years - Must be in Intake Eligibility Specialist role for 2 years3 months - Must demonstrate a quality rating of 95% or higher for a minimum period of three months.3 months - Must exceed performance goals for a minimum of three months.BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.