Customer-Centric Consumer Loan Collections Specialist

Honda Federal Credit Union; Marysville (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Honda Federal Credit Union seeks a Credit Union Collections Specialist to manage delinquent consumer loans and credit cards while supporting member financial well-being. You’ll conduct professional collection calls, negotiate repayment plans, and document all activity accurately.

You’ll review accounts for workout options, recommend charge-offs when appropriate, and ensure strict compliance with FDCPA and credit union policies.

Qualifications

• Experience collecting on delinquent consumer loans and credit cards.
• Proven ability to negotiate repayment plans.
• Accurate activity documentation and record-keeping.
• Strong knowledge of FDCPA and credit union policies.
• Excellent written and verbal communication.

Responsibilities

• Manage delinquent consumer loans and credit cards.
• Conduct professional, empathetic collection calls.
• Negotiate repayment plans and workout options.
• Document all activity in member files.
• Review accounts for charge-offs when appropriate.
• Educate members on budgeting and financial wellness resources.
• Collaborate with lending and member services teams.

Skills

Empathy

Negotiation

Communication

Attention to detail

FDCPA compliance

Job description

Honda Federal Credit Union seeks a Credit Union Collections Specialist to manage delinquent consumer loans and credit cards while supporting member financial well-being. You’ll conduct professional collection calls, negotiate repayment plans, and document all activity accurately.

You’ll review accounts for workout options, recommend charge-offs when appropriate, and ensure strict compliance with FDCPA and credit union policies.