Customer-Centric Center Associate - Weekend Shifts & Commission

The UPS Store #7263; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The UPS Store #7263 in Frisco, TX is hiring a Center Associate to deliver world‑class customer service by handling packages, operating copiers and POS systems, and advising customers on services and value options.

The ideal candidate has prior retail sales experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and the willingness to learn all aspects of the business. Weekend work is required.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suite.
• Outstanding phone skills.
• Strong verbal and written communication skills including spelling and math.
• Prompt, reliable, and responsible.
• Reliable transportation.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Learns all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.
• Must be willing to become a Notary.

Skills

Retail experience

Customer service

Computer skills

Phone skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The UPS Store #7263 in Frisco, TX is hiring a Center Associate to deliver world‑class customer service by handling packages, operating copiers and POS systems, and advising customers on services and value options.

The ideal candidate has prior retail sales experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and the willingness to learn all aspects of the business. Weekend work is required.