Customer Service Center Associate | Shipping & Tech Expert

The UPS Store #5884; Temple (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store #5884 in Temple, TX is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating store equipment.

The ideal candidate has retail experience, strong computer and written communication skills, a friendly demeanor, and the ability to learn quickly. Weekend availability is required and accuracy, reliability, and a professional appearance are essential.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Available to work rotating weekends.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Customer service

Communication skills

Computer skills

Phone skills

Reliability

Physical stamina

Weekend availability

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #5884 in Temple, TX is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating store equipment.

The ideal candidate has retail experience, strong computer and written communication skills, a friendly demeanor, and the ability to learn quickly. Weekend availability is required and accuracy, reliability, and a professional appearance are essential.