Customer-Centric Banking Experience Specialist

Fairygodboss; Kettering (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Stock purchase plan

Job summary

PNC is seeking a Teller for its Retail Branch in Kettering, OH. The role focuses on delivering a unique customer experience, educating customers, and identifying banking opportunities during interactions.

You will support lobby engagement, apply product knowledge, and ensure efficient branch operations. The position emphasizes customer service, risk management, and adherence to policies. In-office work with comprehensive benefits.

Qualifications

• Knowledge of banking products and services.
• Strong communication and problem solving.
• Ability to educate customers on alternatives and options.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Focused

Managing Risk

Banking

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC is seeking a Teller for its Retail Branch in Kettering, OH. The role focuses on delivering a unique customer experience, educating customers, and identifying banking opportunities during interactions.

You will support lobby engagement, apply product knowledge, and ensure efficient branch operations. The position emphasizes customer service, risk management, and adherence to policies. In-office work with comprehensive benefits.