Customer-Centric Banking Pro

PNC Financial Services Group, Inc.; Cincinnati (OH); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker in Cincinnati, OH to grow the branch customer base and manage the customer experience. You will drive proactive sales conversations, leverage internal and external partnerships, and position PNC solutions to build loyalty and wallet share.

The role focuses on delivering a differentiated customer experience, educating customers on managing financial transactions, and adhering to risk controls while supporting daily branch operations.

Qualifications

• Associates or equivalent degree typically required with related experience.
• In lieu of a degree, a combination of education, job-specific certification(s), and experience may be considered.
• Background checks will be conducted as required by CFPB regulations.
• No degree is required as stated in the posting.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker in Cincinnati, OH to grow the branch customer base and manage the customer experience. You will drive proactive sales conversations, leverage internal and external partnerships, and position PNC solutions to build loyalty and wallet share.

The role focuses on delivering a differentiated customer experience, educating customers on managing financial transactions, and adhering to risk controls while supporting daily branch operations.