Customer-Centric Banking Advisor

PNC Financial Services Group, Inc.; Auburndale (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

PNC Financial Services Group, Inc. in Louisville, KY seeks a Personal Banker based at the Auburndale Branch. This in-office role focuses on building relationships, delivering financial guidance and driving branch sales.

As part of PNC's Retail Branch, you will manage the customer experience, educate clients on digital tools, and work with ecosystem partners to grow wallet share while adhering to risk controls.

Qualifications

• Typically requires 3+ years of related experience.
• Associates degree or equivalent may be considered.
• Spanish language skills preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by improving financial wellbeing.
• Collaborates with ecosystem partners to grow wallet share.
• Positions PNC solutions to drive revenue and loyalty.
• Drives proactive sales conversations via a defined sales process.
• Delivers a full PNC conversation to identify suitable solutions.
• Educates customers on options for managing financial transactions with digital tools.
• Ensures risk controls and adherence to policies.

Skills

Accountability

Customer Service

Prospecting

Digital Awareness

Problem Solving

Retail Banking

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Louisville, KY seeks a Personal Banker based at the Auburndale Branch. This in-office role focuses on building relationships, delivering financial guidance and driving branch sales.

As part of PNC's Retail Branch, you will manage the customer experience, educate clients on digital tools, and work with ecosystem partners to grow wallet share while adhering to risk controls.