Customer-Centric Automotive Service Advisor

Glockner-Chevrolet; Portsmouth (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

No Weekends

Company-paid healthcare premiums 67%

Dental, vision, life and other ancill

Onsite Nurse Practitioner

Paid time off

Paid Holidays

Paid training

Job summary

Portsmouth Chrysler, Dodge, Jeep & Ram in Portsmouth, OH is seeking a Service Advisor to be the primary contact for customers needing service and to guide them through maintenance and repairs to keep their vehicle safe.

The role emphasizes clear communication, documenting customer problems, and coordinating with mechanics to quote costs and timelines, while delivering friendly, solution-oriented service on weekdays.

Qualifications

• Communication and comprehension skills.
• Customer service and interpersonal skills.
• Multitasking skills.
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers is preferred.
• Time-management skills.

Responsibilities

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

Skills

Communication & comprehension

Customer service

Multitasking

Troubleshoot car problems

Time-management

Job description

Portsmouth Chrysler, Dodge, Jeep & Ram in Portsmouth, OH is seeking a Service Advisor to be the primary contact for customers needing service and to guide them through maintenance and repairs to keep their vehicle safe.

The role emphasizes clear communication, documenting customer problems, and coordinating with mechanics to quote costs and timelines, while delivering friendly, solution-oriented service on weekdays.