Automotive Service Advisor

Glockner-Chevrolet; Portsmouth (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

No Weekends

Company-paid healthcare premiums 67%

Dental, vision, life and other ancill

Onsite Nurse Practitioner

Paid time off

Paid Holidays

Paid training

Job summary

Portsmouth Chrysler, Dodge, Jeep & Ram in Portsmouth, OH is seeking a Service Advisor to be the primary contact for customers needing service and to guide them through maintenance and repairs to keep their vehicle safe.

The role emphasizes clear communication, documenting customer problems, and coordinating with mechanics to quote costs and timelines, while delivering friendly, solution-oriented service on weekdays.

Qualifications

• Communication and comprehension skills.
• Customer service and interpersonal skills.
• Multitasking skills.
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers is preferred.
• Time-management skills.

Responsibilities

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

Skills

Communication & comprehension

Customer service

Multitasking

Troubleshoot car problems

Time-management

Job description

Portsmouth Chrysler, Dodge, Jeep & Ram, Portsmouth, OH, US

5 days ago Requisition ID: 1281

Salary Range: $15.00 To $18.00 Annually

We are looking for a Service Advisor to join or team. You will be the primary point of contact for the customer needing service. You will guide them through the maintenance and repair process that is needed to keep their car drivable and safe on the roads. If you are detailed-oriented, have strong work ethic, and are passionate about taking care of people and their automotive needs then this may be the job for you.

At Glockner’s you’ll receive competitive wages and employee benefits – including 401K with company match and employee discounts on vehicle and service purchases.

Other perks include:

• Weekly pay
• Work day 8-5 (No Weekends)
• 67% company-paid healthcare premiums
• Dental, vision, life and other ancillaries
• Onsite Nurse Practitioner
• Paid time off
• Paid Holidays
• Paid training

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:

RESPONSIBILITES:

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

QUALIFICATIONS:

• Communication and comprehension skills
• Customer service and interpersonal skills
• Multitasking skills
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers is preferred
• Time-management skills