CDJR Automotive Service Advisor | Customer-Focused Growth

Antwerpen Automotive Group; Baltimore (MD); In loco; USD 50.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, and Disabilty

401(k) retirement plan

Paid Vacation after 1 year

Paid sick days

Employee discounts on vehicle Purchaes

Professional development and careerAdv

Descrizione del lavoro

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor focused on Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. You will be the primary contact for customers seeking service, coordinating appointments, providing estimates, and ensuring a positive experience.

This role requires strong communication, knowledge of CDJR terminology, and the ability to manage high-volume work while maintaining accurate records and promoting services to enhance customer satisfaction.

Competenze

• Previous experience as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of CDJR vehicles and automotive service terminology.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a high-volume service environment.
• Proficiency with computer systems and service management software.
• Detail-oriented with strong organizational skills.
• Valid driver’s license and reliable transportation.

Mansioni

• Greet customers promptly and professionally to create a welcoming experience.
• Listen to concerns and document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians.
• Provide clear estimates of repair costs and timelines.
• Maintain communication with customers throughout the service process.
• Manage service records in the dealership system.
• Promote additional products or services to enhance satisfaction and revenue.
• Collaborate with parts and service teams to resolve issues.

Conoscenze

Customer service excellence

CDJR knowledge

Communication skills

Multi-tasking

Detail-oriented

Strumenti

Service management software

CRM software

Descrizione del lavoro

Antwerpen Automotive Group in Baltimore, MD is seeking an Automotive Service Advisor focused on Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles. You will be the primary contact for customers seeking service, coordinating appointments, providing estimates, and ensuring a positive experience.

This role requires strong communication, knowledge of CDJR terminology, and the ability to manage high-volume work while maintaining accurate records and promoting services to enhance customer satisfaction.