Customer Center Specialist

Insight Global; Renton (WA); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

Insight Global, serving the greater Seattle area, seeks a Customer Center Specialist to deliver excellent service by identifying the best resources for customer needs and coordinating support across a nationwide network.

You will arrange emergency roadside service through providers, support drivers daily, and contribute to supply chain efficiency. A 1-2 year background in customer service and strong communication are preferred. Bilingual ability is a plus but not required.

Qualificações

• 1-2 years of experience in a professional customer service role.
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations.
• Excellent communication skills.
• Strong PC capabilities.
• Good organizational skills with the ability to effectively prioritize.
• Self-starter who is effective in working under limited supervision.
• Ability to work a flexible shift including nights, weekends, and/or holidays.
• Bilingual (Spanish, French or Punjabi) a plus but not required.
• Reasonable mechanical aptitude; truck knowledge desirable but not required.
• Bachelor's degree or actively pursuing.
• Experience with SalesForce or other CRM experience desired.

Responsabilidades

• Provide excellent service to customers by identifying and deploying the best resources for their specific needs.
• Arrange emergency roadside service through our network of service providers, driving business to dealers and products.
• Support essential drivers daily, positively impacting the business and the supply chain.

Conhecimentos

Customer service

Communication

PC skills

Organization

Flex shifts

Bilingual a plus

Formação académica

Bachelor's degree or actively pursuing

Ferramentas

SalesForce

Descrição da oferta de emprego

Job Description

A Fortune 500 company in the greater Seattle area is the global provider of aftermarket parts and services to support their dealers worldwide. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well‑being of the greater supply chain.

Skills and Requirements

1-2 years of experience in a professional customer service roleExceptional customer service skills with proven ability to deal rationally with customers in difficult situationsExcellent communication skillsStrong PC capabilitiesGood organizational skills with the ability to effectively prioritizeSelf-starter who is effective in working under limited supervisionAbility to work a flexible shift including nights, weekends, and/or holidaysBilingual (Spanish, French or Punjabi) a plus but not requiredReasonable mechanical aptitude (specific truck knowledge desirable but not required)Bachelor's degree or actively pursuingExperience with SalesForce or other CRM experience desired

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].