Order Management / Parts Specialist

Control-Souther; Suwanee (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Control-Souther is seeking a Parts Specialist to deliver exceptional customer service, provide technical parts support, and drive sales within an assigned territory. You will collaborate with Account Managers, Application Engineers, and Service Teams to identify opportunities and guide customers through the lifecycle of their equipment.

The role combines customer service, technical problem-solving, and sales support in a growth-oriented environment.

Qualifications

• Associate degree preferred, or high school diploma with relevant customer service, sales support, or technical experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Strong organizational skills in a fast-paced environment.
• Proficiency with MS Office apps, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.

Responsibilities

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.
• Identify opportunities, qualify customer needs, and provide effective solutions to drive growth.
• Prepare accurate quotations and actively follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions.
• Present options and recommendations to improve reliability and asset longevity.
• Utilize knowledge of current and legacy equipment to identify replacement parts.
• Develop spare parts lists and provide guidance on maintenance and lifecycle planning.
• Advise customers when equipment reaches end of life and suggest replacements.
• Research and resolve customer questions related to parts, applications, and order requirements.
• Manage and support the complete order fulfillment process from quotation through invoicing and payment.
• Coordinate product assembly, shipment, invoicing, and order tracking.
• Escalate critical orders and resolve issues to meet commitments.
• Maintain detailed customer, order, and vendor records.
• Partner with internal teams to support department and company growth.
• Develop relationships with manufacturer and supplier partners.
• Assist with special pricing requests, expedited deliveries, and technical inquiries.
• Share product and application knowledge to support team success and customer outcomes.

Skills

Customer service mindset

Communication skills

Organizational skills

Problem solving

MS Office proficiency

Education

Associate degree preferred

High school diploma with related experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Webex

IFS ERP

Salesforce

Job description

Are you passionate about delivering exceptional customer service and solving technical challenges? As aParts Specialist, you'll play a vital role in helping our customers keep their operations running smoothly by providing expert support, timely solutions, and outstanding service.

In this customer-focused position, you'll serve as the primary point of contact for aftermarket parts sales and support within an assigned territory. You'll leverage your product knowledge to develop spare parts solutions, process orders, prepare quotations, and guide customers through the lifecycle of their equipment. Working closely with Account Managers, Application Engineers, and Service Teams, you'll help identify opportunities, drive revenue growth, and build long-term customer relationships.

This is an excellent opportunity for someone who enjoys combining customer service, technical problem-solving, and sales support in a collaborative, growth-oriented environment.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.

Sales & Business Development

• Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.
• Prepare accurate and competitive quotations and actively follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.
• Present options and recommendations that help customers improve reliability, performance, and asset longevity.

Technical Parts Support

• Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.
• Develop spare parts lists andprovide guidance on equipment maintenance and lifecycle planning.
• Advise customers when equipment has reached the end of its serviceable lifeand recommend appropriate replacement solutions.
• Research and resolve customer questions related to parts, applications, and order requirements.

Order Management & Operations

• Manageandsupportthe complete order fulfillment process from quotation through invoicing and payment.
• Process orders accurately and efficiently while ensuring compliance with company procedures.
• Coordinate product assembly, shipment, invoicing, and order tracking activities.
• Escalate critical orders and resolve issues to ensure customer commitments are met.
• Maintain detailed and accurate customer, order, and vendor records.
• Partner effectively with internal teams to achieve department and company growth objectives.
• Develop and maintain strong relationships with key manufacturer and supplier partners.
• Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
• Share product and application knowledge to support team success and customer outcomes.

What You'll Bring

Required Skills & Qualifications

• Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.

Preferred Qualifications

• Experience with ERP and CRM systems such as IFS and Salesforce.
• Industrial, mechanical, valve, instrumentation, or technical parts experience.
• Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.
• Ability to analyze customer needs and recommend effective solutions.

What Success Looks Like

• Building trusted relationships with customers and internal stakeholders.
• Delivering accurate quotations and orders with a high level of responsiveness.
• Driving territory growth through proactive customer engagement and solution selling.
• Providing technical expertise that helps customers maximize equipment reliability and performance.
• Contributing to a collaborative team culture focused on customer success and continuous improvement.

Physical Requirements

This position is primarily office-based and sedentary in nature. Occasional lifting of files or materials, bending, reaching, and standing may be required.

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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