Bilingual Customer Care Trainee (Spanish/English)

Iberdrola; Orange, Northern (CT, KY); Hybrid; USD 41,000 - 44,000; Full time

Job summary

The Southern Connecticut Gas Company, part of Avangrid, is seeking a Union - Customer Care Representative Trainee (Bilingual) in Orange, CT to respond to customer inquiries, handle billing questions, and coordinate service needs. This role emphasizes bilingual communication and strong customer service within a union environment.

Responsibilities include assisting with collections, account adjustments, and service orders, with outbound follow-ups as needed.

Qualifications

• Minimum two years of experience as a Customer Care Representative Trainee.
• Fluent in Spanish and English (reading, writing, speaking).
• Pass language aptitude test.
• Exceptional customer service skills (written and oral).
• Effective listening and problem solving.
• Proficient with company CRM / information system.
• Knowledge of rates, policies, practices, and procedures.
• Able to work flexible hours.

Responsibilities

• Respond to customer inquiries by phone or written communication per policies.
• Assist with credit and collection issues and make arrangements.
• Make changes or adjustments to customer accounts as requested.
• Initiate service orders for emergencies and other service needs.
• Make outbound calls to resolve inquiries or collections.
• Provide accurate information to other departments to resolve concerns.

Skills

Bilingual (English/Spanish)

Customer service

Problem solving

Language aptitude test

CRM / customer information system

Rates, policies knowledge

Flexible schedule

Tools

CRM system

Job description

The Southern Connecticut Gas Company, part of Avangrid, is seeking a Union - Customer Care Representative Trainee (Bilingual) in Orange, CT to respond to customer inquiries, handle billing questions, and coordinate service needs. This role emphasizes bilingual communication and strong customer service within a union environment.

Responsibilities include assisting with collections, account adjustments, and service orders, with outbound follow-ups as needed.