Customer Care Teller: Build Trust & Solve Banking

Fifth Third Bank; Cadillac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Fifth Third Bank in Cadillac, MI is seeking a CSR/Teller to deliver outstanding customer service and perform routine teller duties. This full-time role involves handling cash, guiding customers to suitable banking solutions, and maintaining confidentiality of customer information.

You will support daily office operations, stay compliant with bank policies, and refer complex inquiries to bank teammates. Flexibility in scheduling is required.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment in problem resolution.
• Demonstrate the company values: one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Perform daily office responsibilities with the platform team to ensure efficient operations.
• Maintain balancing records and resolve outages per policy.
• Keep up-to-date with bank policies and procedures.
• Handle customer issues professionally and refer complex matters to leadership.

Skills

Customer service

Cash handling

Public interaction

Communication skills

Education

High school diploma/GED

Job description

Fifth Third Bank in Cadillac, MI is seeking a CSR/Teller to deliver outstanding customer service and perform routine teller duties. This full-time role involves handling cash, guiding customers to suitable banking solutions, and maintaining confidentiality of customer information.

You will support daily office operations, stay compliant with bank policies, and refer complex inquiries to bank teammates. Flexibility in scheduling is required.