CSR & Teller: Customer Care Pro

Fifth Third Bank; Bloomfield Hills (MI); On-site; USD 31,000 - 38,000; Full time

Job summary

Fifth Third Bank in Bloomfield Hills, MI is seeking a dedicated CSR/Teller to provide exceptional customer service and handle daily cash operations. You will guide customers to suitable banking solutions and maintain confidentiality while upholding policy standards.

You will also refer customers to bankers for tailored consultations and work with the platform team to support office operations in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Experience with cash handling.
• Able to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Demonstrate core values: one bank, accountability, integrity.

Responsibilities

• Deepen relationships and guide customers to financial solutions.
• Provide follow-up to customer questions and address issues.
• Be responsive and timely with correspondence to keep lines of communication open.
• Maintain confidentiality of customer information.
• Refer customers to Bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Public interaction

Problem solving

Policy adherence

Education

High school diploma/GED

Job description

Fifth Third Bank in Bloomfield Hills, MI is seeking a dedicated CSR/Teller to provide exceptional customer service and handle daily cash operations. You will guide customers to suitable banking solutions and maintain confidentiality while upholding policy standards.

You will also refer customers to bankers for tailored consultations and work with the platform team to support office operations in a fast-paced retail banking environment.