Customer Care & Support Specialist — Team-Focused

Tervis; Bradenton (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Telemedicine

401(k)

Paid time off

Holiday pay

Parental leave

Tuition reimbursement

Wellness reimbursement

Employee discount

Job summary

Tervis in Bradenton, FL is seeking a Customer Care Representative to connect with customers by phone and email, resolve issues, and guide them through product features, availability, and options. You will respond quickly to inquiries, follow up on ongoing issues until resolution, and use multiple systems to enter orders, track concerns, and communicate clearly in line with our brand standards.

Excellent verbal and written communication, strong technical aptitude, and a collaborative mindset are

Qualifications

• Previous experience in a customer service role is a must.
• Excellent verbal and written communication skills.
• Strong technical aptitude including web skills and MS Office.
• Ability to learn, reference, and retain product information.
• Fast, accurate keyboarding skills while multi-tasking.

Responsibilities

• Promptly respond to a high volume of incoming customer requests via phone and email.
• Take the initiative to follow up on ongoing issues until a resolution is reached.
• Provide accurate responses to customer inquiries regarding product availability, features, customization, order turnaround times, and special offers.
• Learn to use multiple systems to organize, enter orders, resolve issues, and track other customer issues.
• May attend trade shows and support at other business functions.

Skills

Customer service

Verbal communication

Written communication

Technical aptitude

MS Office

Multi-tasking

Problem solving

Teamwork

Tools

MS Office

CRM software

Job description

Tervis in Bradenton, FL is seeking a Customer Care Representative to connect with customers by phone and email, resolve issues, and guide them through product features, availability, and options. You will respond quickly to inquiries, follow up on ongoing issues until resolution, and use multiple systems to enter orders, track concerns, and communicate clearly in line with our brand standards.

Excellent verbal and written communication, strong technical aptitude, and a collaborative mindset are