Customer Care Specialist — World‑Class Service + Growth

Call Dixie; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Call Dixie is hiring a Customer Care Representative to deliver outstanding service in a fast-paced environment and support a positive customer experience. You’ll handle calls, document details, and work with the team to meet satisfaction targets, while maintaining accurate records and building strong relationships with customers.

Ideal candidates have a high school diploma or GED, 1–2 years in customer service, solid verbal and written communication, and comfortable with common computer software

Qualifications

• High School Diploma or GED.
• 1–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.
• Familiarity with business management software tools (preferred).
• Excellent time management and organizational skills.
• Ability to stay calm under pressure and make sound decisions.
• Positive attitude and strong team player mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule service calls and record important details accurately.
• Communicate effectively with team members and management.
• Deliver world-class customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.
• Manage multiple tasks in a fast-paced environment.
• Provide timely feedback to management.
• Build productive relationships with customers and coworkers.

Skills

Customer service

Phone etiquette

Communication skills

Education

High School Diploma or GED

Tools

CRM software

Job description

Call Dixie is hiring a Customer Care Representative to deliver outstanding service in a fast-paced environment and support a positive customer experience. You’ll handle calls, document details, and work with the team to meet satisfaction targets, while maintaining accurate records and building strong relationships with customers.

Ideal candidates have a high school diploma or GED, 1–2 years in customer service, solid verbal and written communication, and comfortable with common computer software