Customer Care Specialist — Build Trust, Solve & Delight

Madix, Inc; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401k

Holidays

Vacation

Educational Assistance

Employee Assistance Program

Onsite Clinic

Attendance incentives

Employee Appreciation Days

Job summary

Madix, Inc. is seeking a Customer Service professional to engage with customers by phone, identify needs, and process orders while maintaining accurate records.

The role emphasizes problem solving, strong communication, and the ability to manage multiple tasks in a fast-paced environment. The candidate will build relationships, handle complaints, and coordinate with internal teams to ensure timely resolutions and satisfaction.

Qualifications

• High school diploma or equivalent.
• Two to four years customer service related work experience.

Responsibilities

• Confer with customers by telephone to provide information and take orders or cancel accounts.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information using the right tools.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Keep records of customer interactions and process accounts and documents.
• Follow communication procedures, guidelines and policies.
• Enter new customer information into the system.
• Route calls to appropriate resources.

Skills

Communication

Problem solving

Organizational skills

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Customer orientation

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM

SAP

Job description

Madix, Inc. is seeking a Customer Service professional to engage with customers by phone, identify needs, and process orders while maintaining accurate records.

The role emphasizes problem solving, strong communication, and the ability to manage multiple tasks in a fast-paced environment. The candidate will build relationships, handle complaints, and coordinate with internal teams to ensure timely resolutions and satisfaction.