Customer Care Specialist - Waste Services (In-Office)

Apex Waste Solutions; Colorado Springs (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Matching 401k

Long Term & Short Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions is seeking a Customer Service Representative in Colorado Springs. You will be the first point of contact for residents and businesses, handling inquiries, service changes, and billing questions with a friendly, professional attitude.

This full-time, in-office role requires strong communication and multitasking skills, and you will collaborate with dispatch and operations to resolve issues and maintain accurate customer records.

Qualifications

• Minimum of two years of experience in customer service.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office and CRM systems preferred.

Responsibilities

• Answer inquiries via phone, email, and in-person.
• Assist with new service setups, billing questions, and service changes.
• Process billing inquiries and payments.
• Coordinate with dispatch and operations to resolve issues.
• Maintain accurate customer records and update information.

Skills

Customer service experience

Strong communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Apex Waste Solutions is seeking a Customer Service Representative in Colorado Springs. You will be the first point of contact for residents and businesses, handling inquiries, service changes, and billing questions with a friendly, professional attitude.

This full-time, in-office role requires strong communication and multitasking skills, and you will collaborate with dispatch and operations to resolve issues and maintain accurate customer records.