Customer Care Specialist - Remote (2 Days/Month)

Horizon Farm Credit; Meadville (Crawford County); Híbrido; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Horizon Farm Credit is seeking a Customer Care Specialist to support agricultural and rural communities. You will handle phone and email inquiries, assist with service requests, and support digital banking users as the first point of contact for customers.

The role offers branch presence with up to two days at home per month in a fast-paced team environment. Ideal candidates bring customer service experience in banking, strong communication, and a proactive, detail-oriented mindset to ensure

Formación

• Customer service experience preferred or training in the banking or finance industry.
• Generally, 2 or more years of customer service or call center experience.
• Experience working in a fast-paced environment is a plus.

Responsabilidades

• Receives telephone calls promptly, professionally, and courteously.
• Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.
• Takes ownership of customer inquiries and addresses them promptly.
• Serves as the first point of contact for new prospects matching them with the right team members.
• Process incoming phone payments.
• Process FastCash requests.
• Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Completes administrative duties to support the day-to-day operations of the association.
• Provides payoff quotes to customers as needed.
• Supports online inquiries and provide customer support for Digital Banking users.
• Performs system maintenance as needed.

Conocimientos

Customer service

Communication

Interpersonal skills

Problem solving

Descripción del empleo

Horizon Farm Credit is seeking a Customer Care Specialist to support agricultural and rural communities. You will handle phone and email inquiries, assist with service requests, and support digital banking users as the first point of contact for customers.

The role offers branch presence with up to two days at home per month in a fast-paced team environment. Ideal candidates bring customer service experience in banking, strong communication, and a proactive, detail-oriented mindset to ensure