Customer Care Specialist - Propane & Billing Support

Mount Perry Propane; Kentucky; Hybrid; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA/FSA

401(k) with company match

Paid holidays and time off

Life/AD&D and disability coverage

Job summary

Mount Perry Propane in Kentucky is seeking a Customer Service & Operations Support teammate who will be the daily link between customers, delivery teams, and leadership. You’ll help ensure orders are accurate, on time, and documented for billing and planning.

You’ll handle inbound and outbound calls, resolve issues, and support route paperwork while contributing to retention and smooth operations in our service area.

Qualifications

• Must have a high school diploma or GED along with 1-2 years of professional customer service experience.
• Be comfortable handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Phone communication

Attention to detail

Attendance reliability

Education

High school diploma or GED

Tools

Billing systems

Routing software

Accounts payable

Job description

Mount Perry Propane in Kentucky is seeking a Customer Service & Operations Support teammate who will be the daily link between customers, delivery teams, and leadership. You’ll help ensure orders are accurate, on time, and documented for billing and planning.

You’ll handle inbound and outbound calls, resolve issues, and support route paperwork while contributing to retention and smooth operations in our service area.