Propane Customer Care Specialist

Lykin's Propane; Milford (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Job summary

Lykin's Queen City is seeking a Customer Service Associate in Ohio to be at the heart of our operations. You will handle calls, coordinate with delivery and service teams, and ensure customers receive accurate, timely assistance with billing and scheduling.

You will support retention efforts, resolve concerns, and help keep accounts up to date while contributing to smooth, reliable service for homes and businesses in our communities.

Qualifications

• 1–2 years of professional customer service experience.
• High school diploma, GED, or equivalent experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).

Skills

Customer service experience

Phone-based communication

Education

High school diploma or GED

Job description

Lykin's Queen City is seeking a Customer Service Associate in Ohio to be at the heart of our operations. You will handle calls, coordinate with delivery and service teams, and ensure customers receive accurate, timely assistance with billing and scheduling.

You will support retention efforts, resolve concerns, and help keep accounts up to date while contributing to smooth, reliable service for homes and businesses in our communities.