Customer Care Specialist - Propane & Home Services

Autore Oil Company; Michigan; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

HSA/FSA

401(k) with company match

EAP

Life insurance

Job summary

Autore Oil & Propane in Cedarville, MI is seeking a motivated Customer Service Representative to support daily service operations and drive customer satisfaction. You’ll handle calls, assist with billing questions, and coordinate with delivery teams to ensure accuracy and timely service for homes and businesses.

In this role, you’ll build outbound retention efforts, resolve issues across multiple systems, and maintain clean records.

Qualifications

• Must have: High school diploma, 1–2 years of professional customer service experience
• Comfort handling phone-based conversations about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Phone communication

Attention to detail

Reliability

Multi-system tracking

Education

High school diploma / GED

Tools

Billing software

CRM systems

Job description

Autore Oil & Propane in Cedarville, MI is seeking a motivated Customer Service Representative to support daily service operations and drive customer satisfaction. You’ll handle calls, assist with billing questions, and coordinate with delivery teams to ensure accuracy and timely service for homes and businesses.

In this role, you’ll build outbound retention efforts, resolve issues across multiple systems, and maintain clean records.