Customer Care Specialist

Pellitteri Waste Systems Inc; Madison (WI); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Free and low-cost Health Insurance options

401k plan with generous match

Job summary

A growing family-owned waste management company in Madison, WI is seeking an experienced Customer Care Specialist. In this role, you will handle customer inquiries, provide service and pricing information, and support department initiatives. Candidates should have 3-5 years of customer service experience, critical thinking skills, and the ability to communicate effectively with customers and staff. This position offers competitive weekly pay and various health insurance options.

Qualifications

• 3-5 years of customer service experience preferred.
• Proven experience with writing skills and working with municipalities preferred.
• Ability to prioritize and multitask effectively.

Responsibilities

• Field customer calls on various services.
• Handle escalated calls and emails as needed.
• Provide accurate service and pricing information.

Skills

Critical thinking and problem-solving

High-level writing skills

Outstanding interpersonal skills

Detail-oriented and efficient

Job description

CSR II - Customer Care Specialist

Pellitteri Waste Systems, Inc. Madison, WI, USA

Compensation: $23.00 - $24.00/hour

Employment Type: Full-Time

Why Work Here?

Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic full‑time Customer Care Specialist to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.

We offer:

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options, dental and vision insurance
• 401k plan, with a generous match of up to 4%

Responsibilities:

• Field customer calls relating to roll‑off, front‑load, residential, rotator, data destruction, and other services offered
• Take escalated phone calls and/or emails when necessary
• Have the necessary writing skills to answer municipalities and other customers via email
• Provide accurate service and pricing information to customer inquiries and sales
• Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
• Participate in the planning and improvement of the department’s processes

Qualifications:

• 3‑5 years of customer service experience preferred
• Ability to think critically and problem‑solve with creative solutions
• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
• Proven experience with high‑level writing skills and experience with working with municipalities is preferred
• Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
• Ability to prioritize, multitask, be detail‑oriented and efficient
• Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company website: http://www.Pellitteri.com

Company address: 7035 Raywood Road, Madison WI 53713