Customer Care Specialist

Talentify; Madison (WI); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Job summary

Pellitteri Waste Systems, Inc. is seeking a CSR II - Customer Care Specialist in Madison, WI.

The role involves handling customer calls about roll-off, front-load, residential and other services, providing pricing details, and coordinating with CS, dispatch, and sales to resolve issues. Candidates should have 3-5 years of customer service experience, strong writing skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• 3-5 years customer service experience preferred.
• Strong writing skills and ability to write clearly.
• Experience interacting with municipalities is preferred.
• Excellent interpersonal and communication abilities.
• Ability to prioritize, multitask, and be detail-oriented.

Responsibilities

• Field customer calls related to services offered.
• Take escalated phone calls and/or emails as needed.
• Write to municipalities and other customers via email.
• Provide accurate service and pricing information.
• Support information requests, troubleshoot issues, coordinate with CS/dispatch/sales.
• Contribute to planning and improving CS department processes.

Skills

Customer Service

Phone Support

Email Writing

Interpersonal Skills

Multitasking

Written Communication

Tools

Word Processing

Spreadsheets

Calendars

Job description

CSR II - Customer Care Specialist

Pellitteri Waste Systems, Inc. Madison, WI, USA

Compensation: $24.00 - $24.50/hour

Employment Type: Full-Time

Why Work Here?

Pellitteri Waste Systems was truly humbled to receive the 2025 Family Business of the Year Award from In Business Madison. We are a family owned business that puts integrity, passion and pride into all of our client relationships.

Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that has been a locally owned and operated for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.

We offer:

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options, dental and vision insurance
• 401k plan, with a generous match of up to 4%
• Weekly overtime opportunities!

Responsibilities:

• Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
• Take escalated phone calls and/or emails when necessary
• Have the necessary writing skills to answer municipalities and other customers via email
• Provide accurate service and pricing information to customer inquiries and sales
• Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
• Participate in the planning and improvement of the departments processes

Qualifications:

• 3-5 years of customer service experience preferred
• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
• Ability to think critically and problem-solve with creative solution
• Proven experience with high level writing skills and experience with working with municipalities is preferred
• Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
• Ability to prioritize, multitask, be detail-oriented and efficient
• Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affiliation Employer.

Company website: http://www.Pellitteri.com

Company address: 7035 Raywood Road, Madison WI 53713