Customer Service Advocate | Growth & Benefits

Greif; Florida; On-site; USD 24,000 - 41,000; Full time

Job summary

Greif, a global packaging leader, seeks a Customer Service Representative in Florida to handle inquiries and support order fulfillment. You will interact with customers by phone or email, maintain records, and assist sales while working onsite Monday through Friday.

Typical requirements include a high school diploma and 2-4 years of experience. The role offers competitive pay ($24.18k–$41.20k annually) and a comprehensive benefits package.

Qualifications

• Responds to customer inquiries via telephone or email to provide problem resolution.
• 2-4 years of experience typically required.
• Onsite Monday through Friday; works with little guidance.

Responsibilities

• Interacts with customers via telephone, email, or online chat to provide intermediate level support.
• Maintains customer accounts and records of interactions.
• Communicates pricing, shipping dates and order information.
• Fields escalated problems and routes to specialists.
• Updates and maintains files and data entry.
• Supports inside and outside sales.

Skills

Verbal communication

Written communication

Product knowledge

Computer skills

Office equipment

Organization

Data entry

Attention to detail

Self-starter

Education

High school diploma

Job description

Greif, a global packaging leader, seeks a Customer Service Representative in Florida to handle inquiries and support order fulfillment. You will interact with customers by phone or email, maintain records, and assist sales while working onsite Monday through Friday.

Typical requirements include a high school diploma and 2-4 years of experience. The role offers competitive pay ($24.18k–$41.20k annually) and a comprehensive benefits package.