Customer Service Specialist I — Inquiries & Resolutions

Youngwilliams Pc; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Youngwilliams Pc is seeking a CSR 1 to join its Livonia, MI call center team. The role focuses on handling customer inquiries about programs and services via phone, IVR, or web portal, while accurately recording interactions and following SOPs to ensure service consistency.

The position requires a High School diploma or equivalent and experience with Microsoft Office. The CSR 1 will address inquiries, resolve issues, and escalate unresolved grievances to appropriate departments, working closely

Qualifications

• High School diploma or equivalent is required.
• Professional experience using Microsoft Office products.

Responsibilities

• Responds to customer inquiries by telephone, IVR, or web portal regarding programs and services.
• Records customer interactions and transactions with details of inquiries, complaints, comments, and actions taken.
• Follows standard operating procedures to ensure consistency and accuracy.
• Addresses inquiries and resolves problems to ensure appropriate changes are made.
• Refers unresolved grievances to designated departments for investigation.
• Communicates with supervisor regarding potential needs or concerns.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Youngwilliams Pc is seeking a CSR 1 to join its Livonia, MI call center team. The role focuses on handling customer inquiries about programs and services via phone, IVR, or web portal, while accurately recording interactions and following SOPs to ensure service consistency.

The position requires a High School diploma or equivalent and experience with Microsoft Office. The CSR 1 will address inquiries, resolve issues, and escalate unresolved grievances to appropriate departments, working closely