Customer Care Specialist — Orders, Support & Quotes

IDEX Corporation; Wooster (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

IDEX Corporation in Wooster, OH is seeking a Customer Care professional to manage end-to-end order processing, respond to inquiries, and support sales with pricing and product knowledge. You will handle calls, chats, and emails, resolving issues promptly while maintaining accuracy and high customer satisfaction.

The role emphasizes teamwork within a high-activity call center environment, with opportunities to contribute to continuous process improvements and customer service excellence.

Qualifications

• Energetic and customer-focused
• Excellent interpersonal, verbal and written skills
• Pleasant, patient and friendly attitude
• Creative problem solver
• Versatile and able to multi-task
• Strong work ethic
• Team collaboration and dependability
• Requires high degree of accuracy
• High School Diploma with experience in customer service or equivalent roles
• Proficient with Outlook, Word and Excel

Responsibilities

• Manages end-to-end customer order processing from purchase order receipt to product shipment
• Handles inbound phone calls, chats and customer support email requests
• Professionally resolves internal and external customer issues promptly and thoroughly
• Provides answers to general technical product questions
• Supports the sales team with pricing and general product assistance
• Coordinates product returns and repairs
• Expedites shipments when necessary
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.

Skills

Customer-focused

Verbal & written communication

Interpersonal skills

Creative problem solving

Multi-tasking

Work ethic

Team collaboration

Attention to accuracy

Education

High School Diploma with experience in customer service or equivalent roles

Tools

Outlook

Word

Excel

Job description

IDEX Corporation in Wooster, OH is seeking a Customer Care professional to manage end-to-end order processing, respond to inquiries, and support sales with pricing and product knowledge. You will handle calls, chats, and emails, resolving issues promptly while maintaining accuracy and high customer satisfaction.

The role emphasizes teamwork within a high-activity call center environment, with opportunities to contribute to continuous process improvements and customer service excellence.