Customer Care Specialist — Orders, Issues & Inventory

Lineage Logistics; Town of Conklin (NY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7+ holidays

Job summary

Lineage Logistics is seeking a customer service professional to process orders, track product availability, and address customer inquiries promptly. You will develop strong client relationships and generate standard reports for customers.

The role involves coordinating with warehouse teams, assisting Operations with special requests, and maintaining accurate documentation. A professional, organized communicator is essential to succeed.

Qualifications

• Excellent verbal and written communication required.
• Excellent organizational skills and ability to multi-task.
• Proficient in Microsoft Office Suite; able to manage documentation.

Responsibilities

• Process customer orders accurately and timely.
• Track product availability and respond to inquiries.
• Develop and maintain professional customer relationships.
• Generate reports (weekly/monthly).
• Coordinate product availability and daily shifts with warehouse team.
• Expedite special client requests in collaboration with Operations.
• Serve as first point of contact to resolve customer issues.
• Maintain organized documentation.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage Logistics is seeking a customer service professional to process orders, track product availability, and address customer inquiries promptly. You will develop strong client relationships and generate standard reports for customers.

The role involves coordinating with warehouse teams, assisting Operations with special requests, and maintaining accurate documentation. A professional, organized communicator is essential to succeed.