Customer Care Specialist – Growth, Training & Stability

Lineage Logistics; Humboldt Village (PA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Opportunities for growth

Benefits after 30 days

Job summary

Lineage Logistics in Pennsylvania is seeking a Customer Care Representative to support customers with invoices, inbound receipts, and order coordination. The role requires strong communication, organization, and basic computer skills, with a Monday–Thursday daytime schedule.

You’ll act as the first point of contact for resolving issues, generating reports, and coordinating with warehouse and operations teams to meet customer needs.

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships in a professional manner.
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
• Coordinate availability of product and schedule for daily shifts with warehouse team.
• Coordinate with Operations on special client requests; expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Skills

Communication skills

Organizational skills

MS Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage Logistics in Pennsylvania is seeking a Customer Care Representative to support customers with invoices, inbound receipts, and order coordination. The role requires strong communication, organization, and basic computer skills, with a Monday–Thursday daytime schedule.

You’ll act as the first point of contact for resolving issues, generating reports, and coordinating with warehouse and operations teams to meet customer needs.