Customer Care Specialist — Orders & Inquiries

Lineage; Hobart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lineage is seeking a customer service/operations support professional in Hobart, IN. The role involves processing customer orders, tracking product availability, and resolving inquiries in a timely manner.

Key duties include invoicing, verifying receipts, maintaining relationships, and generating reports. You will coordinate product availability with the warehouse team and collaborate with Operations on special requests, acting as the first contact for issue resolution.

Qualifications

• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Skills

Customer service

Verbal & written communication

Multi-tasking

Organizational skills

Light lifting

MS Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is seeking a customer service/operations support professional in Hobart, IN. The role involves processing customer orders, tracking product availability, and resolving inquiries in a timely manner.

Key duties include invoicing, verifying receipts, maintaining relationships, and generating reports. You will coordinate product availability with the warehouse team and collaborate with Operations on special requests, acting as the first contact for issue resolution.