Customer Care Specialist – Order Support with Benefits

Performance Foodservice; Oakwood (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Georgia is seeking a dedicated Customer Service Associate to support order entry and inquiries. You will help ensure customers are satisfied, handle order and invoicing information, and coordinate with vendors as needed.

Responsibilities include processing orders, credits, samples requests, and everyday administrative tasks while participating in training and team meetings to enhance service levels.

Qualifications

• High School Diploma/GED or Equivalent.
• 6 - 12 months customer service, call center and / or related area.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma / GED

Job description

Performance Foodservice in Georgia is seeking a dedicated Customer Service Associate to support order entry and inquiries. You will help ensure customers are satisfied, handle order and invoicing information, and coordinate with vendors as needed.

Responsibilities include processing orders, credits, samples requests, and everyday administrative tasks while participating in training and team meetings to enhance service levels.