Customer Care Specialist: Order Fulfillment & Support

Caldic North America; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Caldic North America in Chicago seeks a dedicated Customer Service specialist to manage orders, respond to inquiries, and coordinate with Sales to ensure on-time delivery. The role requires strong communication and multitasking skills to support the US business for Caldic.

You will input orders, provide product and regulatory information, and maintain strong relationships with customers and internal teams to deliver exceptional service. Training on GMP/HACCP will be provided.

Qualifications

• Post-secondary education, college diploma or equivalent experience and proficiency.
• Customer Care/Service experience or equivalent, minimum 2 years.
• Experience in the food industry is considered an asset.

Responsibilities

• Answer phones for Chicago regional office as first point of contact.
• Receive and input customer orders into the internal computer system; process orders by email, phone or fax.
• Provide prompt follow up to Customer and Sales team to ensure delivery commitments are met.
• Provide information regarding product availability, pricing, specifications and delivery estimates.
• Send regulatory technical document packages to customers as requested.
• Maintain professional contact with external customers at all times.

Skills

Customer care

Interpersonal skills

Multi-tasking

Strong communication

Education

College diploma or equivalent

Tools

MS Word

Outlook

Excel

Job description

Caldic North America in Chicago seeks a dedicated Customer Service specialist to manage orders, respond to inquiries, and coordinate with Sales to ensure on-time delivery. The role requires strong communication and multitasking skills to support the US business for Caldic.

You will input orders, provide product and regulatory information, and maintain strong relationships with customers and internal teams to deliver exceptional service. Training on GMP/HACCP will be provided.