Customer Experience & Orders Specialist

Spruce Environmental Technologies, Inc.; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with Company Match

Generous PTO

Job summary

Spruce Environmental Technologies, Inc. is looking for a Customer Care Specialist in Ward Hill, MA to manage customer inquiries and ensure order accuracy. The ideal candidate has over 2 years in customer service and possesses strong communication and problem-solving skills. Join our supportive team that values detail-oriented, customer-focused individuals.

This full-time role features a schedule from Monday to Friday, 8:30 AM to 5:00 PM, and offers a competitive benefits package including medical, dental, and vision coverage.

Qualifications

• 2+ years of customer service, customer support, or order processing experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and customer-focused approach.

Responsibilities

• Manage inbound customer inquiries via phone, email, and online platforms.
• Process customer orders and maintain order accuracy through our ERP system.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

Tools

Microsoft Office

ERP systems

Job description

Spruce Environmental Technologies, Inc. is looking for a Customer Care Specialist in Ward Hill, MA to manage customer inquiries and ensure order accuracy. The ideal candidate has over 2 years in customer service and possesses strong communication and problem-solving skills. Join our supportive team that values detail-oriented, customer-focused individuals.

This full-time role features a schedule from Monday to Friday, 8:30 AM to 5:00 PM, and offers a competitive benefits package including medical, dental, and vision coverage.