Child Support Specialist - Customer Service Call Center

YOUNGWILLIAMS INC; Overland Park (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

YOUNGWILLIAMS INC. is seeking a Child Support Specialist to join our Customer Service Call Center in Kansas.

The role focuses on delivering excellent service across the child support lifecycle, interviewing customers by phone and in person to determine needs and the next steps in case management, and ensuring timely compliance with state, federal, and contractual timelines. The position requires a high school diploma or GED and typically involves supporting enforcement and establishment of child

Qualifications

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data and resources to obtain relevant case information.
• Prepares cases and documents for review by staff attorney and/or supervisor.
• Identifies remedies for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Customer service

Communication

Interviewing

Office software

Education

High school diploma or GED

Tools

CRM/office systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service Call Center

KS - Topeka CSS Operations Regular Full-Time Full Service KS - Overland Park, Overland Park, KS, US

4 days ago Requisition ID: 5495

SUMMARY OF POSITION

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.