Customer Care Specialist - Mobility Services

Enterprise Mobility; Albany (GA); Vor Ort; USD 19.000 - 22.000; Vollzeit

Benefits dieser Stelle

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Zusammenfassung

Enterprise Holdings is seeking a Customer Assistance Representative Sr at a Albany, GA location. The role focuses on providing face-to-face and phone-based support for branch and rental needs, with training and back-up duties as required.

The position requires a high school diploma or GED, 2+ years of customer service or administrative experience, and a valid US driver’s license. Starting pay is $14 per hour, Monday–Friday, 8:00am–5:00pm, with a benefits package offered.

Qualifikationen

• High school diploma or GED equivalent required.
• Some college preferred.

Aufgaben

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Kenntnisse

Customer service

Retail experience

Administrative support

Valid driver’s license

US work authorization

Ausbildung

High school diploma or GED

Some college

Jobbeschreibung

Enterprise Holdings is seeking a Customer Assistance Representative Sr at a Albany, GA location. The role focuses on providing face-to-face and phone-based support for branch and rental needs, with training and back-up duties as required.

The position requires a high school diploma or GED, 2+ years of customer service or administrative experience, and a valid US driver’s license. Starting pay is $14 per hour, Monday–Friday, 8:00am–5:00pm, with a benefits package offered.