Customer Assistance Representative - Albany, GA

Enterprise; Albany (GA); Presencial; USD 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Resumo da oferta

Enterprise Mobility is hiring a Customer Assistance Representative Senior in Albany, GA to support branch and rental needs. The role emphasizes face-to-face service, reservations, and back-office tasks in a full-time capacity at a local branch.

The position starts at $14/hour for a 40-hour week, with benefits including PTO, discounts, retirement plan, and health coverage. Monday–Friday 8:00a–5:00p in Albany.

Qualificações

• High school diploma or GED equivalent required.
• 2 years of prior customer service retail or administrative support experience.
• Valid driver’s license with clean record (no major violations in 3 years).
• Must be authorized to work in the United States without sponsorship.
• Schedule: Monday–Friday 8:00a–5:00p.

Responsabilidades

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outbound calls for callbacks, accounts receivable, and miscellaneous tasks.
• Provide high level customer service in person and over the phone; meet and greet customers.
• Process returns, check-ins, and exit kiosk transactions; assist with rentals.
• Explain rental terms, vehicle features, and other services; upsell optional products.
• Perform administrative and basic accounting tasks and maintain logs as needed.

Conhecimentos

Customer service

Administrative support

Communication

Formação académica

High school diploma or GED

Some college preferred

Descrição da oferta de emprego

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is located at 1023 N WESTOVER BLVD ALBANY, GA 31707-6622

This is a full time position with a starting rate of pay $14 / hour based on a 40 hour work week.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Must be able to work the following schedule: Monday-Friday 8:00a-5:00p

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 2 years prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00a-5:00p
• Must be at least 18 years old