Customer Experience Representative - Albany, GA Airport

Enterprise Mobility; Albany (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at the Albany, GA Airport location. You will greet customers, explain rental terms, and help with vehicle options to ensure a smooth, friendly experience.

We seek candidates with at least 1 year of customer service or retail experience, a high school diploma or GED, and a valid driver's license. The role includes training and benefits such as health insurance, a 401k, paid time off, and employee rental discounts.

Qualifications

• Must have at least 1 year of continuous customer service retail or administrative support experience.
• Must be authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms and vehicle features to customers.
• Offer additional services and upgrades per company guidance.
• Assist with directions, maps, and local information for customers.
• Handle reservations calls, rate quotes, and general inquiries.
• Notify management of vehicle problems or customer issues.
• Maintain attendance and punctuality.

Skills

Customer service

Communication

Sales techniques

Problem solving

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17.00 / hour.

This position is located at the Albany, GA Airport - 3905 Newton Rd. Ste 109 Albany, GA 31701-7385

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Sunday: 10am - 9pm
• Monday: 10am - 6pm
• Tuesday: Off
• Wednesday: Off
• Thursday: 10am - 9pm
• Friday: 10am - 9pm
• Saturday: 10am - 1pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)