Customer Care Specialist - Meaningful Help & Great Benefits

Addison Press Inc; Middlebury (VT); On-site; USD 27,000 - 39,000; Full time

Job summary

Tri-Valley Transit is seeking a Customer Service Representative to be the friendly voice connecting riders to essential services. You will answer incoming calls and book rides for Medicaid NEMT and general demand response, respond to inquiries in a compassionate manner, and support the Broker Services team while assisting with volunteer driver coordination.

The ideal candidate has a high school diploma and 2+ years of customer service, strong attention to detail, excellent communication and

Qualifications

• High school diploma or equivalent.
• Two (2)+ years of customer service experience; call-center experience a plus.
• Strong attention to detail and accuracy.
• Excellent verbal communication and active listening skills.
• Ability to remain calm under pressure and manage multiple competing priorities.
• A positive attitude, high level of professionalism, and commitment to confidentiality (including HIPAA requirements).
• Comfort working with a diverse population and as part of a team.
• Proficiency with Microsoft Office Suite, Google products or ability to learn quickly. Familiarity with transit route software a plus.
• Ability to sit for extended periods at a computer while answering frequent phone calls.
• Ability to occasionally lift up to 15 lbs., climb stairs, and stand.

Responsibilities

• Answer incoming calls and book rides in accordance with demand response programs, including Medicaid NEMT and general public demand response
• Respond to inquiries from the general public in a friendly, compassionate manner
• Support Broker Services department staff as needed
• Assist the Broker Services Manager with volunteer driver coordination and scheduling
• Learn and work simultaneously across multiple software programs and screens
• Handle a high volume of calls in a fast-paced, sometimes noisy environment while maintaining focus and accuracy
• Perform other duties as assigned

Skills

Customer service experience

Verbal communication

Active listening

Attention to detail

Calm under pressure

Multitasking

Confidentiality (HIPAA)

Teamwork

Diversity & inclusion

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Google products

Transit route software

Job description

Tri-Valley Transit is seeking a Customer Service Representative to be the friendly voice connecting riders to essential services. You will answer incoming calls and book rides for Medicaid NEMT and general demand response, respond to inquiries in a compassionate manner, and support the Broker Services team while assisting with volunteer driver coordination.

The ideal candidate has a high school diploma and 2+ years of customer service, strong attention to detail, excellent communication and