Inbound Customer Service Representative

prosperupplacement; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

prosperupplacement in the United States is seeking individuals to assist members with transportation to and from appointments and to resolve issues with previous appointments. The role involves navigating client systems efficiently for accurate ride transportation processing.

This position provides the rewarding opportunity to support members who may be in distress while addressing eligibility for various benefits.

Qualifications

• Experience in handling emotional calls and providing assistance to clients.
• Ability to efficiently navigate client systems.

Responsibilities

• Assist members with transportation to and from appointments.
• Resolve issues with previous appointments.
• Handle transportation recovery when a scheduled trip has failed.
• Assist with benefits eligibility.
• Collaborate with various departments to address issues.

Job description

Responsibilities

• Assist members with transportation to and from appointments.
• Resolve issues with previous appointments.
• Handle transportation recovery when a scheduled trip has failed.
• Assist with benefits eligibility.
• Efficiently navigate the client system using function keys for accurate ride transportation processing.
• Collaborate with various departments within the community to effectively address and resolve transportation and eligibility issues.

Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding – having the opportunity to provide valuable assistance to these members.

Requirements

• Personal Computer (PC) requirements and scanning.
• Accessories, software, and internet/phone service providers.
• System and equipment purchase suggestions.