Public Transit Rider Support Specialist

County of Chester; West Goshen (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

County of Chester is seeking a Customer Service Representative to assist riders by using call center systems and transit software. You will log information, answer questions, and help resolve issues, supporting a positive image for the Department and the County.

The role emphasizes strong communication, teamwork, and adherence to policies, with responsibilities spanning registration, scheduling, and handling inquiries while maintaining confidentiality and professionalism.

Qualifications

• High school degree or GED with at least two years of full-time customer service or call center experience.
• Strong English language communication; ability to speak clearly.
• Experience in public transit or school bus transportation is highly desirable.
• Bilingual abilities with emphasis on Spanish are preferred.

Responsibilities

• Respond to customer calls and assist with registering new clients, set up funding, and schedule trips.
• Provide information on trip scheduling, program eligibility, and handle general inquiries and complaints.
• Work within established guidelines, policies, and procedures set by supervisors and managers.
• Perform other duties as required or assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Teamwork

Organizational skills

Confidentiality

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Google Earth

Transit software systems

Job description

County of Chester is seeking a Customer Service Representative to assist riders by using call center systems and transit software. You will log information, answer questions, and help resolve issues, supporting a positive image for the Department and the County.

The role emphasizes strong communication, teamwork, and adherence to policies, with responsibilities spanning registration, scheduling, and handling inquiries while maintaining confidentiality and professionalism.