Customer Care Specialist - Insurance & Claims Support

Bethshutko; Town of Lenox (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

Dental insurance

Opportunity for advancement

Bonus based on performance

Competitive salary

Job summary

Beth Shutko - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences, handle policy inquiries, and support community members in Lenox, NY.

You will assist with policy changes, process claims, maintain accurate records, and collaborate with a small, goal‑oriented team. The agency offers paid time off, training & development, a 401(k), dental insurance, opportunities for advancement, and a competitive compensation package.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Strong interpersonal skills and a responsive attitude to customer needs.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitask

Previous customer service experience

Job description

Beth Shutko - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences, handle policy inquiries, and support community members in Lenox, NY.

You will assist with policy changes, process claims, maintain accurate records, and collaborate with a small, goal‑oriented team. The agency offers paid time off, training & development, a 401(k), dental insurance, opportunities for advancement, and a competitive compensation package.