Customer Relations Representative - State Farm Agent Team Member

Bethshutko; Clinton Charter Township (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Job summary

Beth Shutko - State Farm Agent Team Member is seeking a dedicated Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. The role emphasizes precision, strong communication, and a customer-first approach within our Clinton Township office.

You will resolve inquiries, coordinate with team members, and anticipate the needs of community clients, with internal growth opportunities for motivated, sales-minded individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service

Stress management

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

ABOUT THE AGENCY

With two thriving locations in Lenox and Clinton Township, our agency is dedicated to providing exceptional service and personalized financial solutions. Led by a Walsh College Business Management graduate with over 26 years of experience in the Financial Services Industry, we’re a trusted name in the community and a top-performing agency within our company.

Our team of 13 professionals enjoys a collaborative and supportive work environment, with benefits like health insurance, retirement plans, PTO, and a competitive compensation package. We take pride in our community involvement by participating in local events and sponsoring organizations to give back to those we serve.

Joining our team means becoming part of a dynamic, goal-oriented agency that values both professional growth and community impact.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Beth Shutko - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.